Case Studies
Kitty Hawk Kites
Kitty Hawk Kites is celebrating its 30th year anniversary. We give lessons for hang gliding, ultralights, kiteboarding and kayaking in addition to having 15 retail locations offering all types of kites, outdoor apparel and vacation wear. We are located on the Outer Banks (Cape Hatteras) of North Carolina and have recently expanded into Florida.
Our focus going into our 30th year of operations was to increase our customer service for all of our recreational customers. Our recreational customers are those folks who participate in one or more of our outdoor adventures including hang gliding, kayaking, surfing, kiteboarding, and parasailing to name a few. Up until last year, our customers would need to call in or visit one of our retail locations to sign-up for an activity.
Corning Museum of Glass
At The Corning Museum of Glass, glass isn’t just for looking at or looking through. At our Museum, guests can explore, research, touch, work with, and interact with glass.
A truly unique Museum experience, The Corning Museum of Glass offers:
- The world’s best collection of art and historical glass. More than 45,000 objects trace 3,500 years of glassmaking history.
- Hands-on exhibits that tell the story of the science and technology behind innovations in glass.
- Live, narrated glassblowing demonstrations all day, every day.
The Columbus Zoo
The Columbus Zoo and Aquarium was recently declared the #1 Zoo in America by USA Travel Guide. With over 2 million visitors per year, the Zoo continues to grow while building on its impressive customer experience.
The Columbus Zoo initially chose Outbound Software for its safari park named The Wilds. Given the success at The Wilds with dealing with the intricacies of their diverse operation, the Columbus Zoo chose Outbound Software to manage all education reservations for the Zoo and cabana rentals at their water park named Zoombezi Bay.
Wexner Center for the Arts
The Wexner Center of Ohio State University opened in November 1989. Conceived as a research laboratory for all the arts, it has emphasized commissions for new work and artist residencies since its inception. Its multidisciplinary programs encompass performing arts, exhibitions, and media arts (film/video) and have focused on cutting-edge culture from around the globe. In October 2005, the Wexner Center galleries reopened after an extensive renovation. All program areas remained active during the renovation, but exhibitions were mounted off site, at the Belmont Building in downtown Columbus, OH.
The Wexner Center chose Outbound Software to handle all of its online tickets sales with print-at-home capabilities. In addition, The Wexner Center utilizes Outbound’s Box Office Module for the Counterpoint Point-of-Sale system to handle all onsite sales, ticket printing and wireless scanning at all venues. The Wexner Center was previously using TicketMaster for all online and onsite sales. You may visit the Wexner site at www.wexarts.org.